Home  » FAQ

Frequently Asked Questions

We handle all major types of HVAC systems, including central air, ductless mini-splits, heat pumps, and commercial units.

We offer same-day and next-day appointments depending on availability. Booking early helps secure your preferred time slot.

Yes, all our technicians are fully licensed, certified, and trained to handle both residential and commercial HVAC systems.

Absolutely. All repair and installation services come with a satisfaction guarantee and limited warranty coverage.

Our team will conduct a thorough inspection and provide honest recommendations based on the condition, age, and efficiency of your current system.

Yes, we provide 24/7 emergency repair services for urgent issues that can’t wait. Just give us a call, and we’ll dispatch a technician as soon as possible.

Answers to Your Cooling System Questions

Got questions about our services, pricing, or how we work? We’ve gathered the most common questions from our customers and answered them all in one place

Call Center 24/7

+1 (212)-578-5758

Send Message

info@frozone.com

Frequently Asked Questions by Topic

We’ve organized common questions into clear categories so you can quickly find the answers you need. Whether it’s about our services, pricing, or booking process we’ve got it all covered in one place.

We handle all major types of HVAC systems, including central air, ductless mini-splits, heat pumps, and commercial units.

We offer same-day and next-day appointments depending on availability. Booking early helps secure your preferred time slot.

Yes, all our technicians are fully licensed, certified, and trained to handle both residential and commercial HVAC systems.

Absolutely. All repair and installation services come with a satisfaction guarantee and limited warranty coverage.

Our team will conduct a thorough inspection and provide honest recommendations based on the condition, age, and efficiency of your current system.

Yes, we provide 24/7 emergency repair services for urgent issues that can’t wait. Just give us a call, and we’ll dispatch a technician as soon as possible.

We handle all major types of HVAC systems, including central air, ductless mini-splits, heat pumps, and commercial units.

We offer same-day and next-day appointments depending on availability. Booking early helps secure your preferred time slot.

Yes, all our technicians are fully licensed, certified, and trained to handle both residential and commercial HVAC systems.

Absolutely. All repair and installation services come with a satisfaction guarantee and limited warranty coverage.

Our team will conduct a thorough inspection and provide honest recommendations based on the condition, age, and efficiency of your current system.

Yes, we provide 24/7 emergency repair services for urgent issues that can’t wait. Just give us a call, and we’ll dispatch a technician as soon as possible.

We handle all major types of HVAC systems, including central air, ductless mini-splits, heat pumps, and commercial units.

We offer same-day and next-day appointments depending on availability. Booking early helps secure your preferred time slot.

Yes, all our technicians are fully licensed, certified, and trained to handle both residential and commercial HVAC systems.

Absolutely. All repair and installation services come with a satisfaction guarantee and limited warranty coverage.

Our team will conduct a thorough inspection and provide honest recommendations based on the condition, age, and efficiency of your current system.

Yes, we provide 24/7 emergency repair services for urgent issues that can’t wait. Just give us a call, and we’ll dispatch a technician as soon as possible.

Tips, Guides, and HVAC Know-How

Stay informed with expert advice, maintenance tips, and the latest trends in AC and HVAC systems. Our blog helps you make smarter decisions to keep your space cool, efficient, and comfortable all year round.

Why Your Air Conditioner Smells Bad and What to Do

Why Your Air Conditioner Smells Bad and What to Do

Why Your Air Conditioner Smells Bad and What to Do July…

The Benefits of Installing a Smart Thermostat

The Benefits of Installing a Smart Thermostat

The Benefits of Installing a Smart Thermostat July 20, 2025 Maintenance…

How to Lower Your AC Energy Bill This Summer

How to Lower Your AC Energy Bill This Summer

How to Lower Your AC Energy Bill This Summer July 20,…